Refining prototypes

Refining prototypes

 Designing check-in conversations with registration staff

Designing check-in conversations with registration staff

 One of my favorite days at KP — sitting with our call center staff!

One of my favorite days at KP — sitting with our call center staff!

 Claiming any clinic space we can find

Claiming any clinic space we can find

 Connecting with our regional partners 

Connecting with our regional partners 

 Staff celebration lunch

Staff celebration lunch

 Designing secure messages with an IT team member

Designing secure messages with an IT team member

 Partnering across KP regions to codesign in different environments

Partnering across KP regions to codesign in different environments