Overview

Translating broad, conceptual ideas about next-generation medical offices into useful and valuable healthcare experiences

Nine future-generation clinics were set to open within a two year time frame. With construction already underway, teams responsible for building a radically different experience (think IT, Clinic Operations, and National Facilities) had countless decisions to make. Their guide? An artist's rendering. Our team was approached to help answer: how do we go from rendering to reality?


Process

Rendering to Reality

Observe Current State + Study the future.
Understand current day realities through clinic observations. Study future-state renderings to determine the intended experience.

Simulate
Build a mock environment at a conference room at the clinic. Gather staff and conduct simulations to test future-state concepts and workflows in a safe environment where staff can try, reflect, learn, and ideate. Continue to improve the original mocked-up concepts.

Field Test
Bring the refreshed experience into a natural environment—a real clinic space! Test first with friends, then real patients. See what happens and be ready to adjust!


Concept 1

Ditching the Desktop

"You get a tablet! You get a tablet! Everyone gets a tablet!"

technology partner


Rendering


Rendering to Reality


Learnings + Outcomes

👐 Carrying a tablet wasn't always easy—especially when trying to balance a few vaccines and a printout. We tried a number of accessories and workflow patterns to make sure technology wouldn't get in the way of care.

🔋 What about battery life for care on-the-move? When/where/how do we charge tablets? We tried a variety of docking stations and power cords.

😨 There was an intense fear about losing the tablet. How do we make sure PHI is protected and staff equipment stays safe? 
 


Concept 2

Shared Teams + Shared Exam Rooms

"I used to know exactly where Dr. Gao was. Now that I'm working with 3 providers, it's hard to keep track."

mEDICAL ASSISTANT


Rendering

prototyping-RAD-TouchdownStation0-vision-staffing.png
 

Rendering to Reality

 

Learnings + Outcomes

🗣 We co-designed an outpatient dashboard that illustrates patient flow and enables real-time updates between a large back office team.

💪 Highly collaborative environments thrive when staffed team players, strategic thinkers, doers, and proactive communicators.

🔓 Shared staff + exam rooms allowed for increased flexibility, unlocking new efficiencies.


Concept 3

Shared Workspaces

"Wait, you're taking away my office?"

Provider

Rendering

prototyping-RAD-TouchdownStation0-vision.jpg


Rendering to Reality


Learnings + Outcomes

🌎 Staff shared they felt part of something bigger than just themselves and their panel. Working alongside a larger care team brought a renewed sense of purpose, joy, and comaraderie with peers.

🖨  Technology interactions need to be designed for shared use. Printing was a huge frustration: what do we do when we have 10+ people sharing one printer? 

🚶 Workstations must be able to flex to individual ergonomic needs. How do we support preference, usability, and safety for all?