Facilitating in-home interviews
Creating cultural probe kits
Shadowing
Writing interview guides
Design research planning
Capturing ethnography to fuel successful synthesis
"Spy-mode" observations
Identifying opportunity areas
Observation capture guide
Facilitating conversations between experts
Survey design
Spotting workarounds
Detecting patterns and themes from qualitative data
Analogous research at the City of SF Urban Planning Department
Leading an ideation session with senior leaders